FAQ

Our jewelry is made with high-quality materials selected for their durability and shine. We use 18k gold, sterling silver, and certified gemstones, ensuring each piece undergoes strict quality control for a flawless finish. This allows you to enjoy affordable luxury without compromising on quality.

At Isakens, each piece is crafted with meticulous care and attention to detail. We provide a guarantee of authenticity for all our products and ensure you receive a piece as precious and authentic as it is. All items come with an authenticity certificate and elegant packaging.

Standard shipping is free for all orders. Depending on your location, delivery times range from 3 to 7 business days. For urgent orders, we offer express shipping that arrives within 2 to 3 days. We ensure your jewelry reaches you in the best condition.

We offer a flexible 30-day return policy. If you're not fully satisfied with your purchase, you can return your jewelry in its original condition and receive a full refund or exchange the item. Returns must be made within 30 days of receiving your order.

Yes, our jewelry is designed to be worn every day. They are durable, but we recommend removing your jewelry when engaging in sports, swimming, or any activity that could damage the metal or stones.

Absolutely! Our jewelry is perfect for all occasions: birthdays, weddings, holidays, or simply to treat yourself. Each piece is carefully packaged in an elegant box, making it ideal for gifting.

Yes, once your order is shipped, you will receive a tracking number by email. You can then follow the progress of your delivery in real-time.