Terms and conditions of sale and service

These Terms and Conditions of Sale (T&Cs) govern the sales made on the Isakens.com website. By placing an order on our site, you accept these terms.

1. Purpose

These T&Cs aim to define the sales process between Isakens.com and its customers, from the order, payment, to the delivery of products.

2. Products

The products offered for sale on Isakens.com are those displayed on the website at the time of the order, subject to availability. Isakens.com reserves the right to modify the product assortment at any time.

3. Order

An order is considered confirmed when the customer has completed the order form, selected the payment method, and made the payment. Any order placed on Isakens.com constitutes a sales contract between the customer and Isakens.com.

4. Prices

The prices of the products are indicated in [currency, e.g., Euros] and include all applicable taxes (VAT). Shipping fees are not included in the product price and will be added to the total order cost.

Isakens.com reserves the right to change the prices of the products at any time, but the products will be charged at the price in effect at the time of order confirmation.

5. Payment

Payment for products is made online via the payment methods available on the site (credit cards, PayPal, etc.). The customer guarantees that they have the necessary authorization to use the chosen payment method.

6. Shipping

Products are shipped to the delivery address provided by the customer at the time of the order. Delivery times vary depending on the destination and the chosen shipping method. Isakens.com commits to shipping orders within the specified time frame but cannot be held responsible for delivery delays caused by external factors (strikes, weather, etc.).

7. Right of Withdrawal

In accordance with current legislation, you have 14 days from the receipt of your order to exercise your right of withdrawal, without needing to provide any reason. To exercise this right, please contact us at contact@isakens.com.

8. Product Returns

To return a product, it must be in its original condition and packaging, unused, and undamaged. Return shipping costs are the responsibility of the customer, unless the product is defective or there was an error in shipping. Please refer to our Return Policy for further details.